Shipping Policy

Shipping Policy

At Velix, we work hard to deliver your order as quickly and smoothly as possible.

Processing Time

All orders are processed within 1 to 3 business days. Once your order has been processed, you will receive a shipping confirmation email with your tracking details.

Delivery Time

Delivery times vary depending on your location in South Africa. Most orders are delivered within 5 to 7 business days after dispatch.

Shipping Fees

We offer free delivery on selected promotions. Any shipping costs, if applicable, will be displayed at checkout before payment is completed.

Tracking

Once your order is shipped, you will receive a tracking number by email so you can follow your delivery.

Delays

While we do our best to meet delivery times, delays may occur due to factors outside our control, such as courier delays, weather, or public holidays. If your order is delayed, please contact us at velixorders@gmail.com and we will assist you.

Incorrect Address

Please make sure your delivery address is correct when placing your order. Velix is not responsible for orders delivered to an incorrect address provided by the customer.